Integrated Infrastructure Blog

PRGS Announces the RPM Suite - A Convergence of BTA, BEP, and BPM

It’s been raining here in Massachusetts for 3 days straight, but today I got to add a NEW acronym to my arsenal...

Introducing RPM - Responsive Process Management

In case you missed it, a Progress Software press release went out this morning that announced the launch of our NEW Progress Responsive Process Management (RPM) suite. The Progress RPM suite brings together our best-in-class solutions for Business Process Management (BPM), Business Transaction Assurance (BTA), and Business Event Processing (BEP) (most commonly referred to as Complex Event Processing (CEP)). The Progress RPM suite will enable enterprises to achieve a higher level of business performance than previously possible. It is scheduled to launch in late April, and the market opportunity for this type of solution is expected to be greater than $10 billion [based on IDC Research*]. The release includes a quote from Maureen Fleming, program director of IDC's business process management and middleware research service:

“Over the past two years, one of the fastest-growing areas of software investment by enterprises has been to improve their situational awareness. Logically, the next step is broadening the focus to not only gain visibility into problems or opportunities but to rapidly respond. Enterprises will increasingly look for vendors that offer a knowledgeable and comprehensive approach to building this next generation of critical business applications."

It may sound like a pretty complicated implementation but core to the Progress Responsive Process Management suite is the Progress Control Tower™, a unified product dashboard, or GUI, that displays real-time alerts, interactive interfaces and tools. The Control Tower will provide users with the ability to view what is happening within their business and to improve it from a single source - thereby gaining greater ROI. It’s fully configurable, feature-rich, interactive framework delivers a wealth of relevant, KPIs and business information. What’s more, a powerful modeling environment enables new business processes to be rapidly created, modeled, monitored, controlled and improved dynamically.

To learn more, read our 7 page brochure and visit our website. We've also written the white paper Achieving Operational Responsiveness Through Responsive Process Management that you can register for.

Over the coming months, we’ll introduce more collateral, white papers, and webinars so stay tuned.

TTYL!

Poor Customer Service and Snoring Keep Me Awake...

Last night, like many weeknights, I pre-planned my escape by putting my phone in the guest room. As I entered the room and got ready for the one-click alarm set, I noticed that I had a new voice mail so I called in to check it. Here is what it said:

"Hello, This is an automated voice message from Jet Blue Airways for Pamela Gazley with important information about a change to your scheduled flight. Your flight has been canceled. We look forward to serving you. Goodbye."

My first response was "why?"; my second response was "which flight?" My 2nd response was a little silly because of the 4 flights I have scheduled for the next week, only one involved Jet Blue; however, what if there were others? Does Jet Blue Airways know that there are products out there that can improve their processes so that they can deliver better customer experiences? Does Jet Blue have any business analysts that might think, "hey, what if when we send out the automated voice message, we include the flight number, date of travel, and the reason for the cancellation"? I guess not because I was completely annoyed.

Now I don't work for Jet Blue but I'd bet that they have some kind of integrated infrastructure that would allow them to improve business processes. If this "automated message" knows my name (though pronounced wrong), it should know my flight number, the date of travel, and the reason for the cancellation. My advice to Jet Blue: learn more about business transaction assurance,  business process management (BPM), and give us a call because we can help you achieve operational efficiency and improve your customers' experience.

Celebrating the shadow of Punxsutawney Phil

As the week of Punxsutawney Phil’s appearance commences, I must admit I’m one of the few that is happy to hear we have another 6 weeks of winter to look forward to! Why you ask, well that means more skiing and an extended window of time until I have to start worrying. Worrying about when to apply “Step 1” nutrients to my lawn, about how much the voles and moles have destroyed my plants, and about whether or not I warded off the dreaded Dutch Elm disease with the systemic treatment that was applied last fall. Bottom line is I have a 6 week reprieve.

But... what if I could apply technology to my yard, garden and even the infrastructure of my home. What if I could apply some fundamental concepts like automatic discovery, monitoring, management and control, across my household infrastructure? The possibilities are endless. I could set up points of visibility at strategic points in my yard such as the base of my newly planted Double Pink Weeping Cherry and at the perimeter of my bulbs. In the house I’d want visibility at the base of my water heater, sunk pump and egresses. With all this visibility I’d then establish a console where a complete infrastructure map would clearly reveal all activity that transacts in and around each point of visibility and if any issues were detected I could quickly and easily pin-point the root cause. And with points of control I could then dynamically control and avoid potential danger or damage such as voles eating the bark of my young cherry tree or avoid having my basement flood. Ohhhh wouldn’t this make life so much easier and a lot less costly.

Even though technology has not yet met my household needs, I still have hope. Maybe someday the principles and benefits of solutions like Actional for business transaction assurance will apply not only to the needs of enterprises with business critical transaction but to my needs as well. With Actional enterprises gain complete and automatic end-to-end visibility into their heterogeneous environment. Visibility that helps organizations understand the value of each transaction with the ability to dynamically control and optimize outcome. If enterprises can gain this level of business transaction management, I think it only makes sense that our next market should be the household management sector!

Reduce Order Fallout and Improve Your Customers' Experience

A New Video / Flash Presentation

Our audio presentation, Lost in Transactions – A Day in the Life of Application Failure, presents the fictitious story of one company struggling to find the root cause of application performance problems. If your enterprise identifies with their pain, take the next step by learning more about business transaction assurance with Actional.

Visit our website to view the Flash, or visit the Progress Software YouTube channel to watch the video.

Enjoy!

[Note: The voice of Karen is me, and the voice of Chuck is our own David Bressler.]

New Videos - Savvion Acquisition Part I & II featuring Dr. Bates and Dr. Ketabchi

> Link to Progress Software's YouTube channel

Listen in as Dr. Bates, CTO of Progress Software, and Dr. Ketabchi, founder and CEO of Savvion, discuss the recent acquisition, and Progress Software’s entry into the business process management (BPM) marketplace. Savvion's BPM suite is a perfect fit with our enterprise BEP and BTA solutions.

Adding Leading BPM (Business Process Management) Solution to Our Portfolio

Our integrated infrastructure (or SOA infrastructure) portfolio just got broader and better! On Monday Progress Software announced the acquisition of Savvion, Inc.  Savvion offers a comprehensive, standards-based BPM suite that helps more than 300 of the world’s top-performing companies – including 24 of the ‘Fortune 100’ – automate and continuously improve critical business processes. Dr. John Bates, Progress Software’s CTO and Head of Corporate Development, says, “The Savvion BPM suite is a perfect fit for Progress because it offers leading capabilities for business process modeling and execution. The suite also uniquely includes other integrated key capabilities, including business rules management, document management, an event engine and an analytics engine.”

Progress Software made the announcement during our Global Field Operations Conference in Orlando, FL, which is being held this week. Those lucky enough to attend were able to hear David Bressler deliver a great sales pitch that really communicated the benefit of having the industries best-in-class BPM technology in our briefcase. The combination of our Business Event Processing (BEP), Business Transaction Assurance (BTA) and Integration portfolio, coupled with Savvion's BPM suite, will enable enterprises to achieve the highest levels of operational responsiveness.

To learn more about this announcement, visit our Apama Event Processing blog and read two posts by Dr. John Bates:

• Why businesses must evolve their business processes to be highly responsive, dynamic and predictive – or they will cease to be competitive
  
  
• 10 Reasons Why Progress Chose Savvion

Welcome Savvion to the Progress family, and stay tuned for more details.

Now That's a Real Forklift Upgrade

I have to admit... I don’t really know how our customers use OpenEdge. I do know there are a ton of customers - over 65,000. And, if that weren’t enough, there are over 1,500 partners too. What's more, many of them are in-production with SaaS offerings.

Damn, that’s a lot.

(If any analysts are reading... just think about the opportunity of selling Actional into that installed base even if we never got another “new logo” sale.)

This week’s press release follows on from several months of a beta period where about 20 or 30 OpenEdge customers tested the newly released Actional integration.

As TVH Forklift Parts realized, knowing what’s happening in their integrated infrastructure, and being able to assure a consistent level of service has tremendous value to a distributed and shared infrastructure.

Why is this important?

It’s about the business context. Without that context, solutions are just technology (we have good technology too… but that’s not enough).

That’s the difference between assurance and management. Assurance implies business-technology coordination to achieve a business result. Management implies your technical components are up and running. Big whoop. Just today I spent 2 hours on the phone with T-Mobile. All the technical components were up, but it still wasn’t working. I know you can relate.

Colleen points out that our partners are being viewed more and more as business partners, not just technology providers. Simply put, our partners need technology to understand the business impact of “events” within their infrastructure.

Understanding the business impact means that we (technology infrastructure providers) need to provide an awareness of the business context when problems occur. The only way to do that is to track business context all the time.

I’ve heard a few times recently of prospects who have a “competitive” solution in place to track business assurance… but when I probe, it seems they don’t run it all the time because (pick one):

1. It impacts performance of my applications. (it doesn’t scale)
2. It collects too much information. (it doesn’t scale)
3. It requires too much CPU on my app servers. (it doesn’t scale)

I don’t understand how people think a solution that doesn’t run all the time can do the job.

Let me rephrase.

If it’s not running all the time and collecting context of your business, how are you using the context of the business to make better run-time decisions?

Simply put, you’re not.

I’m glad to welcome TVH Forklift Parts to the Actional family. And, if you’re reading, thanks for sharing your story.

Holy Cloud! Thousands of Customers & Hundreds of Partners

At parties, I do everything I can to avoid talking about work. But, when forced, people eventually ask where I work. When I tell them Progress Software, it's usually followed by "No, we're actually a big public company that does more than databases."

I bet you didn't know we had thousands of SaaS customers in production using our products... Well we do!

And, by the way, it makes a great opportunity for each of those to use Actional for both cloud governance and inter-mediation for customer-specific policy and really flexible standards-based application layer security. If we never sold a new logo, we could still grow like weeds. Our tiny competitors are struggling to survive the recession after raising tons of money their investors will never see again, and we're in a position to thrive by delighting our existing customer base. Awesome.

And not only do we have thousands of customers, we have hundreds of partners adding vertical value to our software solutions.

That partner thing. It's big here.

Why does it work so well for us? Well, that's a huge thanks to the culture of collaboration here at Progress. Actually, it's more than that. It's like an open source attitude towards collaboration (even when we're creating commercial products). We listen, we adapt, and we learn.

We're a day away from the end of our fiscal year, and things are really crazy as you'd expect as we close our year end business. This has been a real transitional year for Progress and another successful year for Actional:

1. We've absorbed IONA and Mindreef, and rolled out new products around integrating those technologies with Actional.
2. We've received top recognition from Gartner and Forrester analysts, and Forrester even delivered a few use cases demonstrating hard ROI numbers around Actional deployments at our production customers in finance and telco.
3. We've delivered another major release update, demonstrating Actional's capabilities well beyond traditional web-services based SOA by integrating Progress OpenEdge, SAP ABAP, IONA Orbix IIOP, Spring, and Microsoft BizTalk orchestration support.
4. We've weathered a very bad economy, and we're quite well positioned for a very strong 2010 with our top-selling Business Transaction Assurance offering.

British Airways Selects Progress SOA to Upgrade the Travel Experience

British Airways announced yesterday that they had selected Progress Software for a revolutionary project that is integrating more than 600 different electronic systems and processes which are involved in getting BA passengers in the air.  This new highly automated infrastructure will bring increased agility to the airline. Rollouts will be easier, and associated cost and time will be reduced.

As is often the case with these kinds of announcements, however, it wasn’t really news to an “insider” like me.  I had visited BA earlier in the year and met with numerous people in the organization from the CTO to Architects and Developers on a number of the projects where they are implementing our technologies.  The thing that was most gratifying to me in those meetings wasn’t the scope of this cutting edge project or even that they were implementing using nearly our entire portfolio of SOA infrastructure products, namely Progress® Sonic® ESB, Progress® Actional® for SOA Management and Progress® DataXtend® Semantic Integrator (SI).  It was that, at every level in the organization, they expressed how pleased they were in the selection of Progress.  

At the senior executive level, they were discussing the partnership that they had developed with Progress and the vision we had provided to address real business challenges, for example, improving customer service by extending the features of BA’s e-commerce website into airports.  At the architecture level, there was a great sense of partnership on how the products we provided could be brought together in a coherent SOA based approach to their infrastructure that increases agility and operational responsiveness.  The developers were just happy that it really was “best of breed” technology that “just works”.  

At a time when most airlines are cutting back, it’s great to see British Airways taking advantage of what SOA has to offer and at every level of the organization they can count on Progress as a trusted partner to help.

Worried About Business Transaction Failure?

Besides costing you money, each failed transaction diminishes customer experience, and can even push your customers to competitors. We just released an Infographic that shows how Progress® Actional’s patented architecture and other key differentiators work to preserve the health of all transactions. It will allow you to see exactly what makes Actional unique, and how transactions are automatically discovered and tracked in a typical process flow. 

With improved business transaction management, you will:

• Enable centralized management and distributed policy enforcement for a cost-effective solution;
• Achieve real time exception management to diagnose and repair transaction problems quickly;
• Get the ability to optimize and create quality services before they are deployed.

WANT TO LEARN MORE? Download the PDF our Business Transaction Assurance Infographic. You can also register to get our E-kit which includes insightful papers and an E-book that will help you ensure that your web services never fail.

CORBA is now Actional-ized!

This is really cool, and I can finally speak about it. Wow, gag orders just don't work very well for me. I mean, I can keep a secret, it's just that the really juicy ones are harder to keep than the others! And, this one's juicy. Ready...

Today we will release Orbix 6.3.4 with support for Actional.

Whoa! I bet at this point a lot of you are like SOA What? (yeah, remember that blog-ism we did here back when SOA was cool?)

Well, let me give you end-to-end visibility into the import of that sentence above.

As with all the other technologies we cover, including the recently announced SAP ABAP integration, Actional integration with Orbix gives customers:

1. End-to-end message flow visibility across an entire CORBA environment, in run-time, without any impact on performance or scalability. That same visibility extends beyond CORBA, and does so consistently to provide a unified view of message flows and business transactions in their environment.
2. The ability to centralize run-time policy creation, allow for distributed enforcement across multiple environments, and to ensure compliance with corporate and regulatory policies across the entire messaging infrastructure.
3. The same tools our current customers have that help them achieve an 80% reduction in time to resolving critical production incidents and a 20% reduction in major production incidents per year by simplifying root-cause analysis and problem resolution.

Now, you might think with all these great benefits, there would be a high cost. Nuh uh!!!

• No additional coding changes to get this up and running. Instrumentation of all CORBA services is automatic.
• No architecture changes, Actional won't impact scalability.
• No extra capacity required, Actional won't impact performance.
• No additional staff are required, dependencies are dynamically discovered and maintained to help keep the cost of ownership low. In fact, case studies independently verified by Forrester Research of our customers who are in production showed a rather quick payback of the investment due, in part, to the low cost of ownership.

Of course, if you follow Actional and Progress at all, awesome technology is old news. Actional has been working on non-SOA distributed applications since early in the development of our product and anytime we add a new technology, protocol, or platform, we've always added the same rich features, while maintaining the enterprise-class performance. Let me say that again, because I've accidentally brought up a very important point.

The single Actional Agent adds all of the functionality, across all of the protocols and platforms, and provides the same outstanding performance you've come to expect from us. In contrast, many other vendors can support all the platforms/protocols, and all the business-transaction-management features, and do so non-intrusively... but THEY CAN'T DO IT ALL AT THE SAME TIME!

Back on track, sorry for the diversion. I'm almost done here, I promise.

There are other equally interesting implications from this release that I'd like to share (in no particular order).

1. This helps to, in part, validate the strategy that lead us to acquire IONA in the first place. There are a lot of cross-product synergies.
2. This continues to prove the applicability of our technology far beyond the common understanding of SOA infrastructure (SOA and HTTP/JMS). We have successfully broken out of the "SOA management" niche, and are providing real value to customers across the entire breadth of business transaction management needs.
3. In this "recovering" economy, Progress can help customers gain more value from their legacy technology investments by upgrading the capabilities in mission critical platforms like Orbix/CORBA. Whether it's from the operational perspective of lowering their operating costs while providing higher-levels of service, or from the business perspective of preventing "revenue leakage", Actional solves real-world problems without impacting the architecture or requiring coding changes to existing applications.

In closing, I wish I could share some of the early adopter customer quotes here. I can't, but the feedback from the (former) IONA field was equally funny. The IONA field is (relatively) new to Progress and hasn't necessarily developed the instant-automatic love for each-and-every Progress product because we all share a logo color scheme. We actually had to prove ourselves to these guys and gals (a very capable team I might add). Once the engineering team was finished, they took the early software and implemented it at some rather large (and equally skeptical) customers. After running it through it's paces, people were actually smiling. When was the last time you saw beta users smiling at performance results? To quote one guy working at a large airline... "it simply worked the way it should."

Beat that!